Return Policy

At Poles and Holders, customer satisfaction is a priority. If for any reason you are dissatisfied with your purchase, we offer a straightforward return and exchange process. Customers are entitled to return or exchange items within 30 days of the original purchase date. This policy ensures that you can shop with confidence, knowing that you have options should the product not meet your expectations.

To initiate a return, customers must ensure that the items are unused and in their original condition. This means that there should be no signs of wear or damage. Additionally, items must be returned in their original packaging, which includes all hardware and accessories that were initially provided. Adhering to these guidelines is essential for a smooth return process and to qualify for a full refund, exchange, or store credit.

Upon request for a return, we will provide a prepaid shipping label to facilitate the return process. This service is designed to minimize any inconvenience to our customers and streamline the return experience. It is important to note that the return shipping label will be issued only for eligible returns, as outlined in our policy.

Once the returned item is received and inspected, we will process the refund or exchange as per your request. The processing time for refunds may vary, but typically, it is completed within a few business days after the return is approved. Customers will receive a notification once the return has been processed.

In summary, our return and exchange policy is designed to provide a hassle-free experience for our customers. By ensuring that items are returned in their original condition and packaging, we can maintain the quality of our products and continue to offer exceptional service. Should you have any questions regarding the return process or need assistance, please do not hesitate to reach out to our customer service team at sales@polesandholders.com

Poles and Holders reserve the right to amend or modify this warranty policy at its discretion. Customers are encouraged to review the warranty policy on our website for the most up-to-date information. This warranty policy is in addition to any rights and remedies provided by applicable law.